STAMELL STRINGED INSTRUMENTS
Terms and Conditions
 These policies are subject to change at any time.
 
FEES and PAYMENT
The minimum rental period is three months for violin, viola and cello and six months for bass.  Rental fees are paid in advance for each upcoming cycle. The primary payment method on the account is charged automatically for the upcoming renewal on the day it’s due, unless it defaults in which case the secondary method is charged.  Once the payment is run, there will be no refunds given on rentals of any duration.
Rental customer discounts (see below) apply only if the account is current. 

REFUNDS
Once the payment is run, there will be no refunds given on rentals of any duration.   You may contact us for a credit towards the next rental.  
 
AUTOMATIC CHARGE
Rental charges occur on an automatic 3-month recurring payment schedule from the day the rental starts.  The primary payment method provided is applied towards the next rental cycle.
 
RENTER DISCOUNTS
As part of our rental program renters receive discounts for the following:
Suzuki materials and books - 10%
Strings  - 10%
Accessories  - 15%
Cases  - 15%
 
RENTAL EQUITY
Rental equity accrues at the rate of 100% of the first year’s rental fee, plus 60% of the second year, plus 20% of each additional year (not including maintenance or tax fees).  Equity can only be applied to the same class of instrument (violin, viola, cello, bass) that is being rented.  Equity may not be used to purchase bows, cases, or consignment instruments.  Equities may not be combined with other accounts or trade-ins towards a single instrument purchase. Equity is valid for 6 months after the return of your rental.
 
EXCHANGES
Rental outfits may be exchanged at any time for one of different size or quality. 
In case of damage, loss or theft, a replacement instrument may be issued (subject to availability and at the discretion of Stamell Stringed Instruments) provided the account is current and all applicable repair/replacement fees are paid.

RETURNS
There will be no refunds given on rentals returned on or after the due date.
Rentals must be returned 2 business days prior to the renewal due date to process the cancellation with our bank and prevent your account from being charged. Please check your contract or contact Stamell Stringed Instruments if you are unsure of when the due date is. 
 
Rentals must be returned in the same condition as when rented out to avoid cleaning fees. Rental outfits should include the following at time of return:  instrument, bow, case, rosin.
All other items are personal and Stamell Stringed Instruments cannot be held liable for such items left in returned cases.
 
How to return:

1. Return the instrument to the shop (preferred).
2. Ship your instrument to the shop. Authorization REQUIRED
3. Return to the school (participating schools only) to which the instrument was delivered.

YOU MUST CONTACT US prior to returning or we will not pick up the instrument
 
SHIPPING
Shipping Instruments is Dangerous. YOU MUST GET AUTHORIZATION from Stamell Stringed Instruments before shipping a violin or viola to us.  Shipping cellos is not allowed under any circumstances.

1. Call our shop for authorization to ship.
2. Find packing instructions here: www.stamellstring.com/shipping-information.html
3. If the instructions are not followed, customer will be liable for full repair or replacement cost

 
Please contact our shop for instructions on how to pack the instrument and what to include with the shipment.  Instruments and bows damaged in shipping beyond repair will be subject to the damage fees outlined in the Fee Schedule.
 
PAST DUE ACCOUNTS
Past due accounts must be brought up to date immediately upon notice.  If the account is past due the customer is liable for the full repair or replacement cost of the instrument, bow and case.  Stamell Stringed Instruments reserves the right to repossess rental instruments brought in for repair which have accounts in arrears.
 
-Accounts past due by at least 15 days will be charged a late fee of $15.00 per month.
-If an account is past due by 60 days or more, it will be assumed that the customer is purchasing the instrument, and the customer will be billed accordingly.  Stamell Stringed Instruments may also be entitled to charge the customer’s credit card for the value of the instrument.
-Collection procedures will begin if an account is past due by at least 90 days.  
 
 
 
 
 
 
STRINGED INSTRUMENTS ARE DELICATE AND EASILY BROKEN
They must be treated respectfully and with great care.
 
Stamell Stringed Instruments offers two choices for your protection:

• Standard Maintenance Plan
• Enhanced Insurance Plan

 
Standard Maintenance Plan (mandatory):
 
A maintenance fee is mandatory with all rentals from Stamell Stringed Instruments.  This covers the following:
 

• normal wear and tear
• open seams
• loose fingerboard
• peg adjustments
• bridge adjustments (includes straightening)
• soundpost adjustments
• rental grade string replacement*
• bow re-hair

 
Your Account must be current for the Standard Maintenance Plan to apply.
 
*String Replacement: If a string breaks, Stamell Strings offers a free rental grade replacement string of our choice. Better strings may be purchased, and the rental discount will apply. Most instruments are set up and go out with better strings, and we recommend purchasing the better string should one break.
 
Damage beyond regular maintenance as described above is not covered unless renter is enrolled in the Enhanced Insurance Plan (see below).
In case of such damage, the renter is responsible for any applicable fees up to the maximum outlined in Fee Schedule below.  Rental equity may not be used towards instrument damage fees.
 
Enhanced Insurance Plan (optional):
 
This plan covers everything listed under the Standard Maintenance Plan, as well as damage from:
 

• Falling
• Dropping
• Accidents at school or at home
• Broken bridge replacement
• Broken neck repair
• Damage to instrument beyond repair
• Bow repair
• Theft*

 
*Customer must produce a police report within 30 days of incident
 
Your Account must be current for the Enhanced Insurance Plan to apply.
 
 
COVERAGE EXCEPTIONS:
Standard Maintenance and Enhanced Insurance do not cover under any circumstance the following:
 
Loss
Heat damage, cold damage
Etching, scratching on instrument
Intentional Damage
 
**Stamell Strings reserves the right to determine the nature of damage incurred**
 
3 STRIKES POLICY
If repeated damage is noted on your account, Stamell Strings reserves the right to cease renting to you.  Upon the third incident of breakage or accident, Stamell Strings may opt to stop renting to you, and will return the balance of the prepaid rental term, less any repairs needed to the instrument or bow.
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REPLACEMENT COSTS
 
 
Type
Standard Maintenance Plan
Enhanced
 Insurance
Plan

Violin standard rental
$850
$0
 

Viola standard rental
$950
$0
 

Cello standard rental
$1,995
$0
 

Bass standard rental
$2,500
$0
 

Violin bow standard
$55
$0
 

Viola bow standard
$58
$0
 

Cello bow
$71
$0
 

Bass bow
$90
$0
 

Better Rental Instrument
Value of instrument
$0
 

Better Rental Bow
Value of bow
$0