Rental Exchanges and Returns

Rental Exchanges and Returns

Before you return your instrument to us...
Please check the case and remove your personal items (for example: sheet music, shoulder rests, sponges, rock stops, metronomes, tuners, etc.). We can't guarantee that you will be able to obtain them after returning.
Thank you.

Please return the instrument rental 2 days before the due date to ensure that your credit card will not be automatically charged for the next 3 month rental. We do not offer refunds on rentals of any duration. If you have questions, please contact us at info@stamellstring.com or (413) 256 0936.

Shipping the instrument back to our shop? Please follow our shipping instructions carefully.

CT/Longmeadow Schools: Please contact us for if you plan on returning by emailing: laura@stamellstring.com.

CT RENTAL CUSTOMERS: If you plan on returning, please complete the following form. We will then follow up with some very important instructions for you to safely return the instrument to the school.
End of the year pick up dates: June 3 and 10

Instrument Rental Return/Exchange Request Form

* Indicates required field

Please select one of the following *

If you selected to exchange your instrument, please specify changing sizes or exchanging for another instrument of the same size *

Renter's Name *

First

Last

Student's Name (if different from renter's name) *

First

Last

Email *

Phone Number *

How would you like to return or exchange? *

School Pick Up (participating schools only) Amherst MA Shop Return Poughkeepsie NY Shop Return Through the mail ***please contact us for directions***

If you selected 'School Pick Up', please list which school to pick the instrument up at *

School pick up date: *

Next scheduled trip End of the school year

Submit

Amherst, MA Shop

18 Kellogg Ave., Amherst MA 01002
(800) 766 0936 or (413) 256 0936
info@stamellstring.com

APPOINTMENT ONLY (curbside and in-store service) HOURS:
Tuesday - Saturday: 10am - 4pm
Closed Sundays and Mondays
Closed July 3, August 3 -7, Sept. 4

Poughkeepsie, NY Shop

NEW LOCATION!
5 Manchester Rd., Poughkeepsie NY 12603
(845) 337 3030
ny@stamellstring.com

APPOINTMENT ONLY (curbside and in-store service) HOURS:
Tuesday - Saturday: 10am - 4pm
Closed Sundays and Mondays
Closed July 3, August 3 -7, Sept. 4

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Stamell Stringed Instruments does not pay teachers commissions, sometimes called referral fees, finder's fees or "kickbacks". To read more about this unethical practice, please click here: http://fineviolinsbydavid.com/wp-content/uploads/2017/05/Ethics.pdf

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