Rental Exchanges and Returns

Rental Exchanges and Returns

Before you return your instrument to us...
Please check the case and remove your personal items (for example: sheet music, shoulder rests, sponges, rock stops, metronomes, tuners, etc.). We can't guarantee that you will be able to obtain them after returning.
Thank you.

Please return the instrument rental 2 days before the due date to ensure that your credit card will not be automatically charged for the next 3 month rental. We do not offer refunds on rentals of any duration. If you have questions, please contact us at info@stamellstring.com or (413) 256 0936.

Shipping the instrument back to our shop? Please follow our shipping instructions carefully.

CT/Longmeadow Schools: Please contact us for if you plan on returning by emailing: laura@stamellstring.com.

Instrument Rental Return/Exchange Request Form

* Indicates required field

Please select one of the following *

If you selected to exchange your instrument, please specify changing sizes or exchanging for another instrument of the same size *

Renter's Name *

First

Last

Student's Name (if different from renter's name) *

First

Last

Email *

Phone Number *

How would you like to return or exchange? *

School Pick Up (participating schools only) Amherst MA Shop Return Poughkeepsie NY Shop Return Through the mail ***please contact us for directions***

If you selected 'School Pick Up', please list which school to pick the instrument up at *

School pick up date: *

Next scheduled trip End of the school year

Submit

Amherst, MA Shop

18 Kellogg Ave., Amherst MA 01002
(800) 766 0936 or (413) 256 0936
info@stamellstring.com

APPOINTMENT ONLY (curbside and in-store service) HOURS:
Appointments can be made Tuesday - Saturday: 10am - 5pm
Closed Sundays and Mondays

Summer Closings:
Sat May 29th, Sat July 2, August 6 - 13, Sep. 3

Poughkeepsie, NY Shop

NEW LOCATION!
5 Manchester Rd., Poughkeepsie NY 12603
(845) 337 3030
ny@stamellstring.com

APPOINTMENT ONLY (curbside and in-store service) HOURS:
Appointments can be made Tuesday - Saturday: 10am - 5pm
Closed Sundays and Mondays

Summer Closings:
Sat May 29th, Sat July 2, August 6 - 13, Sep. 3

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Stamell Stringed Instruments does not pay teachers commissions, sometimes called referral fees, finder's fees or "kickbacks". To read more about this unethical practice, please click here: http://fineviolinsbydavid.com/wp-content/uploads/2017/05/Ethics.pdf

© Stamell Stringed Instruments - 2022 | 18 Kellogg Avenue Amherst, MA 01002 | 5 Manchester Road, Poughkeepsie, NY 12603 | 800 766 0936 | info@stamellstring.com